Saturday, July 4

Upland City Library

Frequently Asked Questions

Bestsellers Club FAQs
How may I get more books by a particular fiction writer?
What titles are included?
How do I join?
Email Notification FAQs
What is email notification?
Will I get “junk” email or “spam” if I sign up for this service?
What if I don’t like getting notices by email? How do I change back to receiving paper notices?
When will my email notices be sent?
What are “reminder” notices?
Can I receive “reminder” notices through the mail?
What will my email look like?
What happens if I forget to update my email address with the Library?
What if my account screens for bulk or junk mail?
Can I have my notices sent to multiple email addresses?
Can I have email notices sent for my child’s (under 18) account?
Still have questions about email notification?
Library Catalog FAQs
What is a library catalog? How do I access the library catalog?
How do I login? What is my PIN?
What is My Account?
How do I renew my books?
What if I still need more help with the Library Catalog?
Online Databases FAQs
What are online databases?
What kind of information can you find in an online database?
Who uses online databases?
Why not just search the Internet?
OverDrive Digital Books FAQs
What is in the OverDrive Digital Books collection?
What are the lending policies for digital books?
What portable devices and systems are supported?
How do I select digital books for reading or listening?
Can I place a hold on titles that are checked out?
How do I download an Adobe eBook?
How do I download a Mobipocket eBook?
How do I download an OverDrive digital audio book to my PC?
How do I burn CDs of OverDrive audio books?
Where can I get help with Adobe Reader?
Where can I get help with Mobipocket Reader?
Where can I get help with the OverDrive Media Console?
Where can I get additional help?
Playaway FAQs
What do I do if the Playaway locks up?
What does the audio sound like on a Playaway?
How does the Playaway compare to audio on cassette or CD?
How does the Playaway compare to digital downloads and other forms of on-the-go downloading like cell phones?
Why can't I add, delete or transfer content to or from a Playaway?
Can I use the Playaway in my car?
Is the Playaway waterproof?
If the Playaway starts acting funny (skipping, etc.), what can I do?
How much reading time does a battery provide on the Playaway?
How do I change the battery on the Playaway?
How do I find out what titles the Library has on the Playaway?
What is SAM?
Why is the Library using SAM?
How do I sign up for a computer session?
Does SAM keep my information private?
Wireless Access FAQs
I can't get a wireless signal, but the person next to me can.
Do all PDA's support wireless?
Will my Macintosh work with wireless in the Library?
Do I need special software or drivers to connect?
What is the difference between 802.11a, 802.11b, 802.11g, etc?
What do all the acronyms mean?
Can I print web pages or files from my laptop using the Library's printer?
I don't have a laptop computer. How can I use the network?
Does the wireless network pose a health hazard?
What kind of wireless card do I need?
How long does my connection last while I'm at the Civic Center?
Do I need to update Microsoft Windows for wireless?
I can't get Windows XP to connect with your wireless.
I can't use your wireless with Windows 2000.
Will Bluetooth transmissions interfere with my wireless connection?
Does a wireless card reduce battery life?
I have problems connecting with Microsoft Internet Explorer (IE).
I own a Cisco, D-Link, Linksys, Netgear, Nortel, or SMC a/b/g wireless card and am having throughput (slow connection) problems.
Can a cell phone interrupt my connection?
What else can interrupt my connection?
Why does the wireless network data transfer rate vary?
I think I got a virus from your Hotspot.